Please note: Your order placed
would be delivered on the specified date. The time mentioned
would be on best effort basis but there would be no time
commitment. We can commit the delivery on a particular date
as given in the order.
The Earliest Delivery time
orders including cake is 12:00 Noon. The bakery shop opens
after 9:30 - 10:00 AM. In order to deliver the fresh cake,
the cake need to be baked fresh. So the Cakes would be
delivered after 12:00 Noon Only.
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For non-perishable
commodities, respective brand owners will be responsible
for the quality of product.
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The perishable commodities
displayed on the site and the actual products delivered
will be similar and may not be exact replicas as these
items are hand-made and can vary. However, in all such
cases the quantity specified in the order will be provided
as desired.
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If ordered flowers / cake
/sweets / chocolates are not available in the respective
city or town, we shall deliver alternate flowers / cake
/sweets of desired quality and equal to (or greater than)
order value.
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Delivery schedule varies
between same day delivery to delivery within three business
days depending on the destination city. In the cities
(Delhi, New Delhi, Gurgaon, Noida, Ghaziabad, Faridabad,
Meerut) we can deliver on the same day. If the desired
delivery date is not available in the order, then order
shall be delivered within 1 business day.
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Special Occasions: On
Special Occasions like Valentines Day, Mothers Day, Fathers
Day, Rakhi, Diwali, Christmas and New Years, the order
volume is high. So we can not commit on the delivery time
of the order. The orders placed upto 1 day in advance would
be delivered on the date specified (not the time
specified). The orders placed after 5:00 PM previous Day
would be on best effort basis. They can be delivered next
days also.
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Delivery of certain branded
items may not be possible/delayed under certain
un-controllable circumstances such as product is not
available in the market or discontinued by the
manufacturer. In such cases, similar product, nearest to
the description shall be delivered. Conformance would be
seek from the customer for the same through e-mail.
However, if there is no response from the customer within
24 hrs., it shall be assumed that she/he has agreed to the
delivery of the alternate product. However sometimes due to
time constraint, it is not possible to seek the
confirmation from the customer. In those situations, the
item would be delivered as per clause 3 as given above.
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No claim of whatsoever
nature under any circumstances will be tenable other
than the claim for 100% refund of payment made. All such
claims if any, are to be raised within 24 hours of delivery
/non-delivery.
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The owner of the site
retains the right to refuse any order unconditionally.
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All claims are subject to
the jurisdiction of Court at Bangalore, India only.
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Request for cancellation of
confirmed order can be made up to 1 day prior to the
delivery date. You can send cancellation request at
apexflorist@gmail.com.
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If the shipping address is
incorrect and recipient is also un-reachable on phone
OR if no one is available to accept the delivery of the
perishable gift item (when delivery attempt is made) then
in such cases the order will be assumed as executed & no
refund will be made.
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While placing an order,
please provide us with the following information for
delivery at Hotel / Hospital.
Hotel
Full address of the hotel.
Room No.
Telephone number of the hotel.
Name of Tour company, if applicable.
Hospital
Full address of the hospital.
Ward number or name.
Home address of recipient with phone number.
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If there is no one available
at the shipping address (to accept the delivery of your
order) at the time of delivery, the order will
not be considered late. Hence in such cases, no refunds,
cancellations, liability can be made.
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If the recipient has
not checked in at the hotel on the delivery date, the
order will be left at the reception & the order will be
assumed as executed. If the person has checked out of
the hotel by delivery date, the order will be assumed as
executed & no refund will be made in such cases.
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If Delhionlinegifts is
unable to deliver your order, then complete
refund will be made. We shall not be liable for any
other charges, loss of profits, emotional stress or any
other liability etc. caused due to non-delivery.
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Quantities/ sizes specified
on the site are indicative in nature and hence there can be
slight variations in the delivered item, depending on the
availablity of the gift items.
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Delhionlinegifts has taken
every care for the accuracy of the information provided in
the site. It has exercised due diligence in providing the
latest products/information. However, Delhi Online Gifts or
its employees or its affiliates are not responsible for the
loss or damage caused to any of the users due to the
information inadvertently provided in the site. Discount
Offers, if any are not applicable on Gift Coupons.
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The delivered item for the
product categories 'Watches' and 'Apparels' may/ may not be
exact replica of the images shown on the website (depending
on the availability of the ordered gift item). Hence in
such a case the delivered gift item for these 2 product
categories (i.e. Watches and Apparels) shall be similar/
close-replica to the image shown for the ordered gift item.
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For delivery of gift items
to Wedding Ceremonies/ Mariage Halls, we may not be able to
assure the delivery to the bride and/or bride-groom because
of non-accessability of our delivery team to the couple.
However, we shall ensure that the delivery is made to one
of the responsible member of host. Also, if possible we
shall provide you with the name of the recipient through
our order confirmation mail.
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Genunity of information &
interest of making payments:
The customer promises that the information provided to
Delhionlinegifts is true, correct and accurate. The
customer also agrees to pay all charges incurred by
them and users of your account and credit cards or
other payment mention at prices in effect when such charges
are incurred.
The customer agrees to defend indemnity & hold
Delhionlinegifts and its affiliates harmless from all
liabilities expenses including attorneys fee related to any
violation of this agreement by them and also for the use of
the services or transmission of any message or information
by them Delhionlinegifts may modify this agreement from
time to time without giving any prior information.
